Reviews for Fairfield Inn & Suites by Marriott Ames
|
| * |
I stayed there for two days about two months ago and booked another stay for arrival today since I was going to be back in town and it was a nice place. The rooms were clean, the pool was a nice place for my girls to swim, the breakfast was a nice thing to have.
However after having a run in with the GM, Michael Goldberg I'll refuse to go back there and will tell everyone I know not to go there either. I've been in the hotel field for 10 years now, five with Holiday Inn and another five with Marriott. It's been ingrained in me to clean up your own messes when you're on the road, to treat it like your own house. Always think, "Would I do this in my own house?" If the answer is no, then you don't do that, respect it as if it were your own. I KNOW the housekeepers appreciate that. So we were there for two days, we didn't eat in the room we always went out, most of the time was spent treating the girls and the girlfriend to things I don't get to do since I hardly ever get to see them. I get a call today saying that he would not allow me to come back since the room was a mess the last time I stayed there, WTF? Nothing was eaten in the room, one of the beds wasn't even slept in, it was used to open up presents for the girls. I cleaned the room before I left, (Including the wrappings from the presents)as I've always done. He even went to the length of calling my GM, (I'm a Front Desk Manager) and telling him that I was not allowed to come back since the room "Was a mess". I would hate to see what they do to people that leave towels on the floor or heaven forbid something left outside of a trash bin. I went into work on my day off to tell my boss that Mr. Goldberg is making completely baseless accusations and at this point just making stuff up. If I were Mr. Goldberg I would love to have someone at my property that treated it with such respect. All just because I'd managed to book an employee rate online and used my Rewards Number to pull up my information.
From this point on I'll be staying at the Fairfield in Ankeny because maybe they actually respect the people that stay there. I wonder just how horribly you treat the people that work hard everyday for you, you should be ashamed. | Male between 26 and 55 | 05-12-08 |
| < Prev Next > |
|
Click here to write a review for Fairfield Inn & Suites by Marriott Ames!
|
|
Calendar of Events for Ames
|
|
|
|
